Episode 380: Stefan Kolle on the Customer Experience

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March 15, 2021

 

Stefan Kolle is the co-founder, Managing Director and Chairman of the Board of Futurelab, a company that helps businesses improve their marketplace through meaningful innovation in customer experience. On today’s show, Stefan shares a few case studies and we discuss customer centricity and customer experience.

Key points include:

  • 02:19: Assessing the state of customer experience
  • 05:18: Voice of the customer exercises
  • 09:18: The changes Futurelab has helped companies make
  • 20:23: The growth of Futurelab

 

You can connect with Stefan on LinkedIn and learn more about his company at  www.futurelab.net.