Episode 380: Stefan Kolle on the Customer Experience
March 15, 2021
Stefan Kolle is the co-founder, Managing Director and Chairman of the Board of Futurelab, a company that helps businesses improve their marketplace through meaningful innovation in customer experience. On today’s show, Stefan shares a few case studies and we discuss customer centricity and customer experience.
Key points include:
- 02:19: Assessing the state of customer experience
- 05:18: Voice of the customer exercises
- 09:18: The changes Futurelab has helped companies make
- 20:23: The growth of Futurelab
You can connect with Stefan on LinkedIn and learn more about his company at www.futurelab.net.