Episode 286: Venkat Nagaswamy on how contact centers have kept working during the pandemic
June 2, 2020
McKinsey alum Venkat Nagaswamy is the Group VP of Marketing at 8×8, a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions.
In today’s episode, Venkat discusses how contact centers have kept functioning during the pandemic by rapidly shifting from on premises operations to working remotely. He shares one example in which 8×8 got a call from a call center on Saturday morning and had the client ready to work remotely by Monday.
To learn more about 8×8 visit: https://www.8×8.com/
To follow up with Venkat, visit his LinkedIn profile: https://www.linkedin.com/in/venkatnagaswamy/